Version 1.2 · Last updated: December 23, 2025 · Version History
Gentlr is operated by Pleasant Secret Labs ("we", "us", "our"). We are the data controller responsible for your personal data.
Contact:
Email:
When you create an account, we collect:
When you use our transformation service, we collect metadata about your usage:
| Collected | NOT Collected |
|---|---|
| Message type (Slack, Email, WhatsApp) | ❌ Your original message text |
| Transformation options selected | ❌ The transformed output text |
| Message length (character count only) | ❌ Message content |
| Improvement percentages | ❌ Personal information in messages |
| Source and target language (if translation used) | |
| Features used (Viewsifier™, clarity, concise) | |
| Timestamp |
Payment processing is handled by third-party providers (Apple App Store, Google Play, or Stripe via RevenueCat). We do not store your credit card details. We only receive:
When you provide feedback on transformations or the app, we collect:
Feedback is linked to your account so we can follow up if needed, and to help us understand usage patterns.
Some features (like Viewsifier™) may require approval. When you request access:
We use your data for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provide the transformation service | Contract performance |
| Manage your account | Contract performance |
| Process payments | Contract performance |
| Show you usage statistics and insights | Legitimate interest |
| Improve our service based on feedback | Legitimate interest |
| Process feature access requests | Legitimate interest |
| Generate aggregated analytics | Legitimate interest |
| Respond to support requests | Legitimate interest |
| Comply with legal obligations | Legal obligation |
We use aggregated, anonymized data to understand how Gentlr is used:
This data helps us improve the service for all users. Individual usage data is only accessible to authorized administrators for support purposes.
Our team receives notifications about certain events to help us manage the service:
These notifications contain minimal information necessary for their purpose and are only accessible to authorized team members.
We do not sell your personal data to third parties.
We share data with the following service providers who help us operate Gentlr:
Your message text is sent to Anthropic's Claude API for transformation processing.
Our database and authentication provider.
Manages subscriptions across app stores.
Hosts our web application.
| Data Type | Retention Period |
|---|---|
| Account information | Until you delete your account |
| Usage statistics | Until you delete your account |
| Feedback submissions | Until you delete your account |
| Feature access requests | Until you delete your account |
| Message content (at Anthropic) | Up to 30 days |
| Payment records | As required by law (typically 7 years) |
We use cookies and similar technologies for the following purposes:
Required for the app to function. These cannot be disabled.
We do not use advertising or tracking cookies.
You can control cookies through your browser settings. Note that disabling essential cookies will prevent you from using Gentlr.
Depending on your location, you have the following rights:
Your data may be transferred to and processed in countries outside your own, including the United States, where our service providers are located.
For EU/UK users: We ensure appropriate safeguards are in place, including:
Gentlr is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
Previous versions of this policy are available in our Version History.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email:
Subject Line: Privacy Inquiry - Gentlr
We aim to respond to all inquiries within 48 hours.